Privacy and Cookie Policy

Privacy Policy

This privacy policy explains how this website (hereafter referred to as "the Store") collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to protecting your privacy. Any personal information you provide will only be used in accordance with this policy.

Fletcher Stewart (Stockport) Limited and STEIN Products Limited are both registered with the Information Commissioner's Office for Data Protection

1. Data Controller

The data controller responsible for your personal data is:

Fletcher Stewart (Stockport) Limited
Unit 8E, Newby Road Industrial Estate, Hazel Grove, Stockport, Cheshire, SK7 5DA
Email: [email protected]
Phone:+44 (0)161 483 5542

2. What Information We Collect

Name
Contact details (email address, phone number, postal address)
Demographic information (postcode, preferences, interests)
Order details and purchase history
Feedback or survey responses
IP address, browser type, device data, and usage information (via cookies)

3. Legal Bases for Processing

We process your data on one or more of the following legal bases:

Consent – when you opt-in to receive marketing communications
Contract – to process your orders and deliver products
Legitimate interests – for internal analytics, fraud prevention, or website improvement
Legal obligation – where required by law (e.g., tax or regulatory reporting)

4. How We Use Your Information

Processing and fulfilling your orders
Providing customer service and support
Sending marketing communications (if you have consented)
Improving our website and services
Conducting internal analytics and market research
Customising the website to suit your preferences

5. Marketing Communications

If you have opted in, we may send you promotional emails about new products, special offers, or other information we think you’ll find interesting. You can opt out at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Cookies

We use cookies to enhance your experience on our site. These may include:

Necessary cookies (for site functionality)
Analytics cookies (to understand user behaviour)
Marketing cookies (to tailor advertising)

You can manage your cookie preferences via our cookie banner or in your browser settings. For full details, see our Cookie Policy below.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access – Request a copy of your data
Right to rectification – Correct any inaccurate or incomplete data
Right to erasure – Request deletion of your data (subject to legal limits)
Right to restrict processing – Ask us to limit how we use your data
Right to data portability – Request your data in a portable format
Right to object – Object to processing based on legitimate interests
Right to withdraw consent – At any time, for marketing or cookies
Right to lodge a complaint – With the UK ICO or your local data protection authority

To exercise these rights, contact us at the email provided above.

9. Data Sharing and Transfers

We do not sell or rent your personal data. We may share your data with:

Service providers (e.g., payment processors, couriers)
Legal or regulatory bodies, where required by law

If we transfer data outside the UK/EEA, we ensure it is protected using Standard Contractual Clauses or equivalent safeguards.

10. Security

We take appropriate physical, electronic, and organisational measures to secure your data against unauthorised access, loss, or misuse.

11. Links to Other Websites

Our website may contain links to other sites. Once you leave our site, we are not responsible for the privacy practices of external websites. Please review their privacy policies separately.

12. Updates to This Policy

We may update this policy periodically. The latest version will always be posted on this page, and we will notify you of significant changes where appropriate.

Last updated: May 2025

Cookie Policy

This Cookie Policy explains how this website (hereafter referred to as "the Store") uses cookies and similar technologies to improve your browsing experience and provide services. This policy should be read alongside our Privacy Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They allow the site to recognise your device and remember certain information about your preferences or past actions.

2. Types of Cookies We Use

We use the following categories of cookies on our site:

Strictly Necessary Cookies: Required for the operation of the website. These include, for example, cookies that enable secure login, shopping cart functionality, or site navigation.
Performance and Analytics Cookies: These help us understand how visitors interact with our website, allowing us to improve functionality and user experience. We use tools like Google Analytics for this purpose.
Functionality Cookies: These remember choices you make (e.g. language or region) to provide a more personalised experience.
Marketing and Advertising Cookies: Used to deliver relevant adverts and track the effectiveness of advertising campaigns. These may be set by us or third-party providers.

3. Cookies in Use

Below is an example of cookies that may be used on our website:

Cookie Name	Purpose	Type	Duration
_ga	Used to distinguish users (Google Analytics)	Analytics	2 years
_gid	Used to distinguish users (Google Analytics)	Analytics	24 hours
PHPSESSID	Preserves user session across page requests	Strictly Necessary	Session
cookieConsent	Stores cookie consent preferences	Strictly Necessary	1 year

Note: This table may not reflect all cookies in use. For a complete list, please refer to our cookie management tool or banner.

4. Managing Cookies

When you first visit our website, you will be prompted to accept or reject non-essential cookies. You can change your preferences at any time by accessing the cookie settings panel (usually found in the site footer or via a banner).

You can also manage cookies via your browser settings. The following links may help:

5. Third-Party Cookies

Some cookies may be set by third-party services embedded in our site (e.g. YouTube, Google, Facebook). We have no control over these cookies. Please refer to the respective providers' policies for more information.

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in our use of cookies or legal requirements. We recommend reviewing this page periodically.