Data Protection

Fletcher Stewart (Stockport) Limited takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website (referred to below as the “Site”). Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site. If you have any queries about the policy, please get in touch with us using the contact details set out below and we will do our best to answer your questions.

Fletcher Stewart may amend this policy from time to time. Every time you wish to order from our site, you should check this policy. You are not able to proceed with an order on our Site unless you confirm that you agree with this policy. This policy was updated August 2015.

  1. Collection, processing and use of personal information

    You can visit our site without providing personal information. We will only store non-personal access information, such as the name of your Internet service provider, the page from which you are visiting, or the name of the requested file. This information is only analysed for the purpose of improving our offering and cannot be traced back to you.

    Personal information is only collected if you voluntarily provide this information as part of your order, when opening a new account or registering for our newsletter. We will use the information you supply without separate consent only to complete and process your order. When you register for the newsletter, with your consent your name and e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter, which can be done at any time.

  2. Forwarding personal information

    Your information will be passed on to the shipping company commissioned with the delivery of your product, to the extent required for the shipment of the products; also, your payment information will be forwarded to the bank commissioned with the payment with respect to payment settlement. Information will not be forwarded to any other third parties. The processing of partner offers which are found on our web pages will be done directly by these partners.

  3. Use of Cookies

    To enable you to place orders in our Online Shop, a long-term cookie will be set when you access specific pages. These are small text files which remain on your computer. The file is only used to enable you to use certain applications, for example our shopping cart system. Most browsers will accept cookies by default. You can allow or prohibit temporary and stored cookies separately in your security settings. If you deactivate cookies you may lose access to some features on our site and some web pages may not be displayed correctly. The information stored in our cookies will never be linked to your personal information (name, address etc.) without your express consent.

  4. Use of website statistic services

    Use of Magento - To ensure the tailored design and optimum performance of this website, solutions Magento not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address.

    Use of Google Analytics - This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses "cookies", text files which are stored on your computer, and which allow your use of the website to be analysed. Information created by the cookie regarding your use of the website (including parts of your IP address) is forwarded to and stored on a Google server in the US. Google will use this information to analyse your use of the website, to prepare reports regarding website activities for website operators and to provide additional services related to website and Internet use. Where applicable, Google will also forward this information to third parties, insofar as this is statutorily prescribed or the third parties are processing this data at Google's request. Respecting the Data Protection, we apply a procedure which excludes the website visitor’s identification. You can prevent the installation of cookies by changing the settings in your browser software; however, we advise that if you do so you may not be able to fully utilise all functions of this website. By using this website you agree to Google processing the data collected from you as described above for the aforementioned purposes.

  5. Use of Facebook Social Plugins

    This Internet page uses what are referred to as Social Plugins ("Plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The Plugins are identified by a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook Plugins and what they look like can be found at:

    When you call up a page of our website which contains a plugin such as this, your browser will create a direct link with the Facebook servers. The contents of the plugin will be passed from Facebook directly to your browser, and incorporated by this into the web page.

    As a result of incorporation of the plugin, Facebook is informed that your browser has called up the relevant page from our website, even if you do not have a Facebook account, or do not happen to be logged on to Facebook at the time. This information (including your IP address) will be passed from your browser directly to a Facebook server in the USA and saved and stored there.

    If you are logged on to Facebook, Facebook can allocate the visit to our web page directly to your Facebook account. When you interact with the plugins, for example by activating the “I like” button or providing a comment, the corresponding information will likewise be passed directly to a Facebook server and saved and stored there. The information will also be published on Facebook and displayed to your Facebook friends.

    Facebook can use this information for the purposes of advertising, market research, and requirement- oriented design of Facebook pages. For this purpose, Facebook produces utilization, interest, and reference profiles, in order, for example, to assess your use of our website with regard to the publicity displays which are blended in when you are on Facebook, to inform other Facebook users of your activities on our website, and to provide further services associated with the use of Facebook.

    If you do not want Facebook to assign the data gathered via our website to your Facebook account, you will have to log off Facebook before visiting our site.

    To find out about the purpose and scope of the data acquisition and the further processing and use of the data by Facebook, as well as about your rights and customisation options in this respect, in order to protect your privacy, please refer to the Facebook data protection instructions:

  6. Data Security

    We secure our website and other systems against loss, destruction, access, modification or distribution by unauthorised persons through technical and organisational measures. A customer account may only be accessed by entering the personal password of the customer. You should always keep your access information confidential, and close the browser window once communication with us has ended, especially if you are using a shared computer. On some pages we will set up a “web bug” on your computer. This allows us to recognise your computer if it is used to access the site, or use it to find out how advertising activities are received by users. This information is anonymous and not linked to personal information on the computer of the user, or with a database. In order to deactivate web bugs on our pages, you can use tools such as webwasher or bugnosys. In the absence of your express consent, we will not use web bugs to undertake the following activities unnoticed:

    1. collection personal information about you
    2. forwarding of such information to third party providers and marketing platforms
    3. We do not store credit card details
  7. Changes to your details

    We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us. You also have the right to receive information free of charge about the data stored about your person, as well as a right to correction, blocking and deletion of this information if necessary.

  8. Withdrawal of consent

    You have provided the following consent, possibly as part of the ordering process. We would like to advise that you may withdraw your consent at any time, with immediate effect.

  9. Payment

    When invoice is selected as the method of payment, in case of legitimate interest Fletcher Stewart (Stockport) Limited reserves the right to carry out a credit check and is entitled to share personal information with the credit reference agency specified below for the purpose of assessing the customer’s credit and obtaining and processing information. Your legitimate interests are taken into account in accordance with legal provisions.

    Coface UK Services Ltd
    Eagle 1
    80 St Albans Road
    WD17 1RP

    In order to be able to provide you with services prior to payment (payment by invoice), we first need to ensure that the payment method will not be misused and that consumers will be protected ensuring protection against defaults in payment due to inability to pay, against misuse based on refusal to pay and against misuse by third parties.

    In order to be able to obtain a credit check from the credit reference agency, we provide it with your personal and address information. You can informally retract consent for your data to be shared with the credit reference agency at any time, in which case the payment options available to you will be restricted to advance payment and e-payment. In such a case, we are no longer able to provide you with services prior to payment and, if applicable, must discontinue them.

    We also provide the credit reference agency with personal contract information and information about payment behaviour that does not comply with contract stipulations, and obtain the same information regarding your contractual relationships with others that develop during our contractual dealings with you. This information is shared within the bounds of what is legally permissible and solely for the purpose of protecting the legitimate interests of our company or those of another contracting partner, all the while taking into account your legitimate interests and your concerns regarding the termination of reporting. The credit reference agency is only provided with information regarding behaviour that does not comply with contract stipulations. Nevertheless, we reserve the right and are permitted by law to provide the aforementioned credit reference agency with your personal information regarding a claim for payment if you are late on a payment, if you have received two warnings in writing following the due date of the payment, if four weeks have passed between the first warning and the reporting, and if you have not challenged the legitimacy of the claim for payment. We will provide you with sufficient notice before providing the credit reference agency with your information. We would like to point out that, unlike in the past, regulations do not require an individual assessment in consideration of your interests to be carried out prior to reporting to the credit reference agency and the process is now automated to a much higher degree.

  10. Opening a customer account

    Inventory data (name, address, e-mail, telephone number and bank details) as well as usage data (user name and password) will be stored in a customer database when a new customer account is opened. This will enable you to log in using your user name and password and make future purchases without having to re- enter your information.

  11. Consent for e-mail advertising

    You may consent to receiving interesting offers by regular e-mail. Your e-mail address will not be forwarded to other companies. If you decide to discontinue receiving these services in the future, you can withdraw your consent at any time. To do this, please click "Unsubscribe" at the end of the newsletter, or send an e-mail to [email protected], with "Unsubscribe from newsletter" in the subject line.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.