OCUN 03550 - CONDOR HMS Triple Product Recall
How to proceed with the recall?
First check whether the recall applies to your product. Find the batch number on the carabiner (on the spine). If it matches the affected batches, continue.
Fill in the Recall Form and include your contact details (address, phone, e-mail). Attach the printed and completed form to the product.
Choose a return method:
- You can use a local dealer – hand over the product and the printed Recall Form to your nearest dealer. The dealer will take care of the next steps.
- Or you can send the product directly – securely pack it, include the completed Recall Form and send it to: RP Climbing s.r.o., Hrnčířská 1557, 295 01 Mnichovo Hradiště, Czech Republic.
- Or to Fletcher Stewart, Unit 8E Newby Road Industrial Est, Hazel Grove, Stockport, Cheshire, SK7 5DA.
- Customers can also use the new DHL return service and follow the detailed instructions for creating and submitting the shipment via the DHL application.
Once it is established your returned product is part of the affected recall a NEW replacement product will be sent to you.
Contact
In case of questions, contact customer service at [email protected]
https://www.ocun.com/sites/recall-carabiner-condor-hms-triple